新作坊 Humanity Innovation and Social Practice

The Goldilocks Conundrum: The ‘Just Right’ Conditions for Design to Achieve Impact in Public and Third Sector Projects(『金髮姑娘』的難題：設計在公部門與第三部門發生影響的『正確』條件)

摘要：

What are the most important conditions necessary for a design-led approach to innovation or transformation to flourish in an organization? This paper introduces and discusses three ‘just right’ conditions for design to achieve the desired impact in the context of public and third sector projects, where third sector refers to a broad range of community and volunteer groups. The paper draws on a six-month Arts and Humanities Research Council (AHRC) funded project, aimed at identifying and mapping the impact and value of design in public and third sector organizations. Our research insights are derived from six case studies that were co-created with the project participants of service innovation projects. The case studies were selected based on three criteria: 1) an acknowledged value that design-led approaches have brought to the project; 2) access to a triangulated base of stakeholders: service users, service commissioners and service designers; 3) projects that cover a range of sectors from healthcare, mental well-being, youth services and social care across England, Scotland and Australia. In total eighteen conditions were identified and the ten most important conditions were selected and ranked by the research participants through a workshop validation session. We further clustered these into three overarching themes: community building, capacity, and leadership based on the authors' previous experiences with public service innovation projects. This research suggests that community building is valued above leadership and capacity as the most important condition for design to have the greatest impact in innovation and transformation projects.

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在一個組織中，促使設計導向的創新或轉型方法蓬勃發展，其最重要條件是什麼呢？本文介紹並討論了在公共和第三部門的實踐裡，能促進設計導向的創新與轉型之三個「正確」的設計條件，「第三部門」指的是社區和志願團體。本文以藝術與人文研究委員會（AHRC）資助的為期六個月的計畫中，以其中六個公共創新服務的方案為例，描繪出設計對公共和第三部門組織的影響和價值。這些個案以下列三個標準來挑選：1. 肯認並使用設計導向的取徑；2. 涉及到利害關係人的三角基礎：服務用戶，服務專員和服務設計者；3. 方案涵蓋英格蘭，蘇格蘭和澳大利亞的醫療，心理健康，青年服務和社會護理等多個領域。參與者通過研討會總共確定了18個條件，選擇了10個最重要的條件並進行排名。 基於研究者先前在公共服務創新項目上的經驗，我們將這些主題進一步歸納為三個總主題：社區建設，能力和領導力。 研究顯示，社區建設的價值要高於領導力和能力，是設計對創新和轉型方案產生最大影響的條件。